Help center

Frequently asked questions

Quick answers about paying, shipping and returns.

Payments

How to pay — no PayPal account needed

  1. 1At checkout, choose PayPal and continue to the secure PayPal page.
  2. 2First enter your email or phone number.
  3. 3Choose “Pay with debit or credit card”, enter your card details and pay. No PayPal account and no sign-up needed.

Your card details are entered on PayPal’s secure page and are never shared with us.

Do I need a PayPal account to pay?

No. You can pay with your debit or credit card as a guest. On the PayPal page, enter your email or phone number first, then choose “Pay with debit or credit card”. Creating a PayPal account is optional.

Which cards can I use?

Visa, Mastercard, American Express and other major debit and credit cards, through PayPal’s secure card checkout. You can also pay with your PayPal account if you have one.

Is it safe to pay on KLARO?

Yes. Payments are processed by PayPal on their own secure, encrypted page. KLARO never sees or stores your card details.

Will I get a confirmation of my order?

Yes. As soon as your payment goes through you will receive an order confirmation by email.

Shipping

Do you ship to my country?

We ship worldwide with free tracked shipping. Enter your address at checkout to see the delivery options for your country.

When will my order arrive?

The estimated delivery dates are shown on each product page and in your cart. Every order ships with tracking.

How do I track my order?

Once your order ships, you will receive an email with your tracking number and a link to follow your package.

Returns

What is your return policy?

You can return unused items in their original packaging within 30 days. See our refund policy for the full details.

How do I start a return?

Contact us with your order number and we will guide you through the next steps.

Orders

Can I change or cancel my order?

Contact us as soon as possible with your order number. If your order has not shipped yet, we will do our best to update or cancel it.

What if I receive a damaged or wrong item?

We’re sorry! Contact us with your order number and a photo of the item, and we will help you sort it out.

Still have a question? We’re happy to help.

Contact us